Job Information
Graebel Companies, Inc. Relocation Consultant (Homeowner) in United States
This role can be based anywhere in the United States.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.
If you are an experienced Relocation/Mobility professional with a passion for counseling transferees and are knowledgeable about domestic home sale relocation services, then this position is for you! Our Homeowner Consultants provide exemplary service by assisting and counseling employee transferees and their families. In the initial consultation, the Homeowner Consultant provides an overview of the relocation benefits their employer authorizes. The Consultant then oversees the relocation, continually advising and updating the transferee throughout the process. The person selected for this role serves as Owner/Manager of the relationship with the Transferee.
Essential Duties and Responsibilities:
Manages a caseload of homeowner transferees with home sale, closing services, expense report reimbursement and ancillary services
Administers client relocation policy to transferees moving within the United States
Coordinates relocation services
Counsels transferees regarding the expense management process
Identifies and builds relationships with third party service providers and other internal departments
Anticipates needs, provides continuing advice, and follows up with transferees on a regular basis to ensure positive service evaluations
Understands and meets service level agreements
Updates the Company system with relevant information, referral fees, service fees, and notes on each file
Required Skills
Strong communication skills (verbal and written)
Attention to detail
Exemplary customer service skills
Ability to multi-task and balance priorities
Strong problem solving and critical thinking skills
Must be familiar with third party relocation and have experience with a third party provider
Proficient in Microsoft Office, (Word, Excel, and Outlook)
Required Experience
Bachelor's Degree preferred
CRP designation from the Employee Relocation Council
4+ years experience with employee relocation and domestic home sale counseling
2+ years experience in real estate, title or mortgage
Demonstrated expertise with home sale programs (BVO, AVO, GBO, HMA)
Experience with the U.S appraisal and inspection process
As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $ 49,000 to $51,000.
At Graebel, where we truly value the exceptional contributions of our dedicated team—yes, that means YOU—we’ve crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!
Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet